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Playing Doctor: Lessons the Blue Team can Learn from Patient Engagement - J Wolfgang Goerlich Bsides Cleveland 2016 (Hacking Illustrated Series InfoSec Tutorial Videos)

Playing Doctor: Lessons the Blue Team can Learn from Patient Engagement
J Wolfgang Goerlich

At CircleCityCon 2015 in the presentation “Turn Your Head and Cough”, Nathaniel "Dr. Whom" Husted compared security architecture assessments to being a physician. The similarities run deep. Doctors struggle with patient compliance, complex and unclear problems, time and resource pressures, and succeed only when others carry out their recommendations. Doctors struggle all the time. In this session, we explore the field of patient engagement and discuss how doctors are trained to drive patient behavior. We will cover the metrics and reporting used to determine patient engagement. And at each step along the way, lessons will be shared for applying these ideas to information security. So the next time you present an IT compliance report, the next time you share your findings from a penetration test, or the next time you tell developers their code is weak, you’ll be ready to drive behavior and get results by playing doctor.

J Wolfgang Goerlich supports information security initiatives for clients in the healthcare, education, financial services, and energy verticals.Wolfgang leads an information security team specializing in managed security services, regulatory compliance, and penetration testing. As a cyber security strategist, Wolfgang regularly advises and presents on the topics of managing security risks and securing systems through-out the development lifecycle.Stefani Barner is a nationally-recognized nonprofit and management expert with extensive coaching, training, and consulting experience. With over 20 years of business and nonprofit management experience, she is frequently asked to serve as a Subject Matter Expert for media outlets, academic researchers and a variety of non- and for-profit organizations. She has a proven track record in program and agency development, policy creation, systems assessment, process improvement, and grassroots advocacy. In addition to her extensive nonprofit experience, Stefani is one of the first dedicated Patient Experience Consultants in the state of Michigan. She holds a Masters degree from Wayne State University and is a member of the American Academy on Communications in Healthcare and the National Association of Social Workers where she chairs NASW Michigian's Healthcare & Medicine Workgroup. Her areas of professional interest include services for survivors of crime, patient experience improvement, conflict resolution and trauma-informed care. Stefani has developed a variety of training programs that are used to train hundreds of providers across multiple systems and disciplines, and is a frequent conference speaker. She is a member of the Department of Justice's Office for Victims of Crime TTAC Consultants Network and sits on several state-level task forces and committees. An award-winning author, Stefani is currently working on her second book, on medical trauma and the patient experience.

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