Providing people involved in complex IT operations the tools that they need to understand their operation and improve it in a way that complements existing technology.

Mark Abrams is a certified Lean Six Sigma Black Belt with over 14 years of experience improving processes in a variety of areas including: HR/Payroll, Call Centers, Warehouse Operations, Clean Room Manufacturing, Supply Chain, IT Help Desk, Professional Services and Security Operations Centers. He most recently spent 5 years at Akamai Technologies in Cambridge, Massachusetts, three of which were spent improving operations in their Professional Services and Global Security Operations Centers. He is a certified Lead Auditor for ISO 9001 and 27001. Mark is also the Chair of the American Society for Quality's Government Division.

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